Storm Damage? Do Your Homework Before You Hire a Roofer

I was driving through town the other day behind a roofing truck with a company name I had never heard of before. Then I noticed the license plate and the phone number, both from nearly a thousand miles away in the Midwest. That’s a pretty long commute to Connecticut, and it’s not the first one I’ve seen this summer.

After a stretch of severe weather, it’s common to see an influx of contractors from outside the area. In the roofing business, they’re often called “storm chasers.” They follow damaging storms from one area to the next, looking for neighborhoods where homeowners may need roof repairs or replacements.

And to be fair, being from out of state doesn’t automatically make someone a bad contractor. There are good contractors and bad contractors everywhere. But when someone knocks on your door after a storm offering to inspect your roof, especially if they’re promising a very low price or telling you that you need to act immediately, it’s worth slowing down and doing a little homework.

Your roof is too important, and too expensive, to make a decision based solely on who can get there first or give you the lowest estimate.

Why does hiring local matter?

One of the biggest reasons is simple: we’re still here when the job is over and for years after that.

A roof is designed to last for decades, and even a properly installed roof can occasionally have an issue. Maybe you notice a leak during the next big rainstorm. Maybe flashing needs to be adjusted. Maybe you have a question about your warranty a year from now. You want to know who you’re calling and that you can get in touch with them.

A reputable local contractor has a business and a reputation in the community to protect. We run into our customers at the grocery store, at restaurants, and at our kids’ and grandkids' swim meets and music concerts. If something goes wrong, we can’t just pack up and head to the next storm. That kind of accountability matters, especially when you’re in business in the same town for decades.

Is the lowest roofing estimate a good deal?

If I were a homeowner, I’d want to understand why an estimate is much lower. Roofing estimates can vary because contractors are using different materials, installation methods, warranties or even different interpretations of what needs to be replaced. A substantially lower price doesn’t necessarily mean you’re getting the same roof for less money.

Ask what’s included. What shingles are being installed? What about underlayment, flashing, ventilation and cleanup? Who is actually doing the work? Is the contractor licensed and properly insured? What warranties come with the job, and who handles a warranty issue later?

You don’t need to become a roofing expert. You just need to ask enough questions to understand what you’re buying.

How can I check a contractor’s reputation?

This is one area where the internet has made life considerably easier.

Look at reviews, but don’t stop at the star rating. See how long the company has been receiving reviews in your area. Look at their website and physical address. Ask your neighbors, the local chamber of commerce, even your town Facebook group. Check whether they’ve been doing business locally for years or whether their presence appeared shortly after the last hailstorm.

And ask for references. A reputable contractor should be able to point you toward plenty of local homes where they’ve done similar work recently and for some time.

I’d also be cautious about anyone using high-pressure tactics. Storm damage can feel urgent, but unless your home is actively taking on water or there’s an immediate safety issue, you generally have time to get another opinion and compare estimates.

We’ve had plenty of wild weather in Connecticut this summer, and unfortunately, that means there are plenty of roofs that legitimately need repairs. Just remember that you’re not only choosing a roof. You’re choosing the company standing behind it.

A good price matters, but good workmanship matters more, and knowing who will answer the phone if you need help later is worth quite a bit, too.

Bob O’Donnell is the owner of O’Donnell Bros. Inc., a Bristol-based home improvement company established in 1975. Have a question? Email info@odonnellbros.com with the subject line “Ask the Pro.” For your remodeling needs, call O’Donnell Bros. Inc. at (860) 589-5155 or visit www.odonnellbros.com. Advice is for general guidance only.

Put a Roof Check on Your Fall Maintenance List

When it comes to protecting your home, your roof is the unsung hero. It shields you from rain, wind, snow, and sun every single day. Yet most homeowners don’t think twice about it until a problem pops up. By then, it’s usually more than just a minor inconvenience. That’s why fall is the perfect time to give your roof some attention. Taking a little time now can save you a lot of stress and money once winter sets in.

Take a Quick Look

Start simple. Stand back in your yard and scan your roof from the ground. Do the shingles look flat and uniform? Or do you see sagging areas, dark streaks, or patches that just don’t look right? Those could be early warning signs of bigger problems.

Don’t forget the inside of your home either. Water stains on the ceiling, peeling paint, or small cracks in your walls can all signal that moisture is making its way in. Even if you don’t see active dripping, these issues usually start small and then spread. Catching them early is the key.

Remember the Roof’s Birthday

Age is one of the biggest factors in how your roof performs. Most roofs last about 20 years, but that number isn’t set in stone. The quality of the installation, insulation, and ventilation all make a difference. A roof that’s well-installed and properly ventilated can easily last a few extra years, while a poorly maintained one can wear out much sooner.

If your roof is pushing the two-decade mark - or if you’re not sure how old it is - it’s time to start planning ahead. This is especially important if you’ve recently bought your home. Knowing when your roof was last replaced can help you budget and avoid surprises down the road.

Check Those Shingles

Shingles are your roof’s first line of defense, and they’re also one of the easiest things to inspect. Look for shingles that are curling at the edges, splitting down the middle, or missing altogether. These issues often happen as roofs age and are exposed to the elements year after year.

While you’re at it, take a peek at your gutters and downspouts. If you notice piles of shingle granules collecting there, it’s a sign that the protective coating on your shingles is wearing away. Once that happens, your roof is much more vulnerable to leaks.

Don’t Brush Off Moss or Mold

It’s not unusual to see a little moss or dark staining on a roof, but don’t ignore it. Moss and mold thrive in damp, shaded areas, and they can signal that moisture is getting trapped under your shingles. Left unchecked, that moisture can lead to rotting plywood and costly structural damage.

Sometimes, the fix is as simple as cleaning the roof and improving ventilation. Other times, it may require replacing damaged areas. If you’re not sure which it is, calling in a professional is the safest route.

Look Inside, Too

Your ceilings and walls can often tell you what your roof can’t. Yellowish-brown stains, bubbling paint, or cracked drywall are all signs of water damage. Even if the issue looks small, it’s best not to wait. Roof leaks don’t heal themselves - they only get worse. Acting quickly can prevent a small drip from becoming a major repair job.

Call in the Pros

If you’re not comfortable judging the condition of your roof - or just want peace of mind - bring in an expert. Many roofing companies, ours included, offer free inspections. A roofer can tell you how much life your roof has left, point out any problem areas, and recommend the best next steps.

One of the most common reasons roofs fail before their time is poor ventilation and insulation. These issues can cause shingles to age faster, trap moisture, and even lead to rot. A good roofer won’t just look at the surface - they’ll check what’s going on underneath, too.

A little preventative maintenance this fall can make all the difference. Your roof protects everything beneath it. Giving it a checkup now means fewer surprises, fewer headaches, and fewer bills later on.

Bob O’Donnell is the owner of O’Donnell Bros. Inc., a Bristol-based home improvement company established in 1975. For questions, email info@odonnellbros.com with the subject line “Ask the Pro.” Questions may be selected for publication. To contact Bob for your remodeling needs, call O’Donnell Bros. Inc. at (860) 589-5155 or visit www.odonnellbros.com. Advice is for guidance only.

Signs That It's Time To Replace Your Roof

When was the last time you inspected the condition of your roof? If it has been a while, now is the time to do it. Most roof problems are caused by snow, wind, rain, and ice, making spring the perfect season to assess your home for damage. 

When you look at your roof, what do you see? Are the shingles intact? Is any part sagging or discolored? Are there dark spots on the outside or ceiling cracks and yellowing inside? These can all be signs of a deteriorating roof. But how long is a roof actually supposed to last, and is a new roof worth the investment? Here are some things to think about when it comes to roof replacement.

1. How old is your roof? Roofs generally last about 20 years, and the reason I say generally is that the life of the roof depends on how it was installed and if it has proper insulation and ventilation. If a roof is done correctly, it can often last longer than 20 years. If you don’t know, it’s worth finding out, especially if you recently purchased your house or are thinking about buying one.

2. Are your shingles curling, splitting, or falling off? This could be due to age and general wear and tear. If this is happening, your roof will be much more susceptible to leaks, which can cause major problems both inside and out. Take a look at where your downspouts deposit onto the ground. If there are lots of granules, that’s a sign of shingle deterioration.

3. Do you see moss or mold growing on your roof? This is a problem that could be fixed with a simple roof cleaning, or it could be a sign that you have rotting plywood and damaging moisture trapped under the shingles. A simple inspection will tell you if it’s a quick cosmetic fix or something more complex that needs to be repaired.

4. Are there yellowish-brown stains or cracking on the ceiling inside the house? This might be water damage coming from the attic which is a problem you don’t want to ignore. If leaks are already happening, they are only going to get worse. 

Many remodelers will do a roof inspection for free, so if you’re unsure about how your roof is holding up, consult with an expert. I always tell the homeowners how long I think their roof will last based on its current condition and the external environment. The number one reason roofs don’t make it through their warranty is because of poor ventilation and insulation, which will lead to premature roof aging and rot. If you’re dealing with a good roofer, they will explain all the options available to you, so don’t be afraid to ask questions. 
Bob O’Donnell is the owner of O’Donnell Bros. Inc., a Bristol-based home improvement company established in 1975. Email your questions to info@odonnellbros.com with the subject line “Ask the Pro.” All questions may be considered for publication. To contact Bob for your remodeling needs, call O’Donnell Bros. Inc. at (860) 589-5155 or visit http://www.odonnellbros.com. Advice is for guidance only.